FAQS
Get in touch! Click the chat button down below or email our support team at support@childpilot.com.
GENERAL
When you're ready to start using or learn more about the ChildPilot platform, please fill out the Request Demo form.
What to expect:
A dedicated ChildPilot representative will contact you to learn more about your childcare program and schedule a web demo at your convenience.
What you'll see during our web demo:
An overview of how ChildPilot can help you manage your childcare program, collect tuition, and enhance parent communication.
No. We provide a fully web-based solution that requires ongoing maintenance and updates; therefore, our software operates on a monthly or yearly subscription model and cannot be purchased outright.
No. Any updates or enhancements to the ChildPilot platform go live automatically at the beginning of every month. There is no additional cost or downloading necessary.
Yes. If you decide that ChildPilot is no longer the best fit for you or your childcare program, notify your ChildPilot representative with a 30-day email notice, and we will close your account.
ChildPilot is a cloud-based system that works on any device – desktop, tablet, or mobile devices.
ChildPilot Software complies with the most stringent security requirements. As part of our first-rate services, all data is stored encryption-at-rest. Data at rest refers to static data stored physically in any digital form. For example, information on your laptop is considered data at rest. Encrypting data at rest means that your data would remain safe and secure in the exceedingly unlikely event of a physical breach of the underlying infrastructure.
ADMINISTRATIVE SUITE
Go to the "Employees" tab, select the "+" icon > complete form > Create.
Once added, click Employee name > go to the "Manage" tab >Send Teacher Portal Invite.
Here you can also set Employee's Schedule and portal usage Permissions.
If you need a digitized form, submit a request using the support chat in your ChildPilot database or e-mail form details and requirements to your ChildPilot representative.
We advise PDF or word documents.
Go to your Childcare Center Settings > Extra > Generate QR Code in your database. Open PDF, then print as many copies as needed.
Can I use the same QR code for multiple locations?
Only if you are using the same database for multiple sites; otherwise, you will need a unique QR code for each location.
STAFF PORTAL APP
To log in from a desktop, click here!
PARENT PORTAL APP
If your child is already enrolled to a program using ChildPilot, an admin team member from the school will send you an invitation via email or text.
To log in from a desktop, click here!
If permitted by the school, you can update your contact information. Go to the "Family" tab, scroll down to "Guardians" > click the dropdown arrow next to details > Edit > edit or update contact information > save.
Scroll down to the desired contact category you'd like to add a new member to in the "Family" tab > click the (+) icon > fill out the information required.
Guardians
Click (+) > Add My Self as Guardian > complete form > save.
Click (+) > Add Additional Guardian > complete form > save.
Authorized Pickups
Click (+) > complete form > save.
Emergency Contacts
Click (+) > complete form > save.
Touch the photo you want to update > From Camera or From Device if uploading an image from the device gallery.
If the school has the digital forms feature turned on, you will see a list of documents in the "Documents" tab. A red "Required" alert will notify you when forms need to be completed or updated.
Submitted documents can be modified or updated within a designated timeframe set by your child’s school. Please let one of your admin team members know you would like to make an update or changes.
Go to the “Documents” tab > Upload > Upload Document > Input Document Name > Choose File.
Go to the "Billing" tab > Paid Invoices.
Go to the "Billing" tab > Make a Payment > Fill out all the required information. Before payment completion, you will have the option to save the payment method or sign up for autopay.
Yes, you may add multiple payment methods.
While making a payment or simply adding a new payment method, select enable autopay using this payment method. Please note new invoices will automatically be paid when they are created using this payment method.
Select Tax statements in the "Billing" tab. Here you will have the ability to filter the desired time frame > "Export to PDF"
Yes. Please inform an admin team member from your child's school you would like to change or update your check-in code.
To save images from the parent portal to your mobile device, ChildPilot will need access to your camera roll/gallery.
iPhone settings: Settings > Privacy > Photos > Turn ChildPilot to green.
Android settings: Settings > Apps > ChildPilot > Permissions > Allow access to storage.
AUTHORIZATION TO ACCESS PHOTOS DISCLAIMER
ChildPilot portal usage requires access to photos for any user to upload or download any media within our database onto their mobile device. In addition, ChildPilot Childcare Management Software cannot crawl, view, monitor, nor receive any of your personal information stored or delivered to your device.
Go to the "Messages" tab > Send Message. If you have multiple children enrolled, click the child's name the Message is in regards to.
Your account becomes inactive.
Updating your portal user account to the new school is a simple process. If it's still linked to the previous school, just contact our support team by clicking the chat icon below or emailing us at support@childpilot.com. We'll need your name, the email associated with your account, and the names of your previous and new schools.
Can't find what you're looking for?
Click the chat button down below, contact your representative, email our support team at support@childpilot.com, or give us a call at 940-287-3704.
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