Real people who answer.
Real support that stays.
Every ChildPilot program is paired with a dedicated account rep who knows your school by name. They configure your billing, reporting, and daily workflows around the way your program actually runs, and they stay involved long after launch.
When directors say "ChildPilot support is different," they're usually talking about our Dedicated Account Rep's. Here's what they actually say.
Neida walked me through migrating eight years of family records, configured our weekly billing exactly how we run it, and stayed on the phone through go-live. Our families never noticed the switch.
Emma flew out and spent two days on site training our admins and lead teachers before go-live. Months later I called her at 7:45 AM with a quick subsidy reporting question, and she picked up on the second ring like nothing had changed.
Kim spent three hours configuring our drop-in billing because our rate structure is unusual. She built rules I didn't even know I needed. I haven't manually adjusted an invoice since.
Rachel still checks in every quarter, more than a year after launch. She's helped us roll out two new programs and retrain new admins. At this point she feels like part of our team.
Want their number? Request a demo and we'll pair you with the rep best suited to your program. Call us anytime at (940) 287-3704.
You don't just need software, you need a team that understands how childcare operations actually work and supports you when things get complicated.
Your dedicated rep knows your program by name and responds quickly. No long ticket queues, just real support from people who understand childcare.
White-glove onboarding, hands-on staff training, and a launch plan tailored to your program help your team feel confident from day one.
Billing rules, subsidy workflows, classroom structures, and reporting are configured around how your program actually runs, not the other way around.
Your rep stays with you as your program grows, your team changes, and your needs evolve. The relationship doesn't end at go-live.
You don't just need software, you need a team that understands how your program runs and supports you when things get complicated.
That's why ChildPilot goes beyond tools. We work alongside you to keep your program running smoothly, every day.
With ChildPilot, you're never on your own:
See ChildPilot in action with a tailored 20-minute walkthrough. Your dedicated rep will follow up to talk through your billing, reporting, and operations.