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ChildPilot FAQ's



Can I modify turned in school documents if needed?

Submitted documents can be modified or updated within a designated timeframe set by your child’s school. Please let one of your admin team members know you would like to make an update or changes.

How do I fill out documents online through the ChildPilot parent app?

If the school has the digital forms feature turned on, you will see a list of documents in the "Documents" tab. A red "Required" alert will notify you when forms need to be completed or updated. 

How do I upload a document?

Go to the “Documents” tab > Upload > Upload Document > Input Document Name > Choose File. 

I have multiple children enrolled. How can I message a specific teacher for one of my children?

Go to the "Messages" tab > Send Message. If you have multiple children enrolled, click the child's name the Message is in regards to. 

How can I download/save images from my parent portal to mobile device?

To save images from the parent portal to your mobile device, ChildPilot will need access to your camera roll/gallery.

iPhone settings: Settings > Privacy > Photos > Turn ChildPilot to green.

Android settings: Settings > Apps > ChildPilot > Permissions > Allow access to storage.

AUTHORIZATION TO ACCESS PHOTOS DISCLAIMER

ChildPilot portal usage requires access to photos for any user to upload or download any media within our database onto their mobile device. In addition, ChildPilot Childcare Management Software cannot crawl, view, monitor, nor receive any of your personal information stored or delivered to your device.

Where do I go to get an invoice for childcare charges or print my Tax Statement?

Select Tax statements in the "Billing" tab. Here you will have the ability to filter the desired time frame > "Export to PDF

Where can I find my paid invoices?

Go to the "Billing" tab > Paid Invoices.

Can I save more than one credit card on the payment method file?

 Yes, you may add multiple payment methods.

How do I enroll for autopay?

While making a payment or simply adding a new payment method, select enable autopay using this payment method. Please note new invoices will automatically be paid when they are created using this payment method.

How do I make a payment through the parent portal?

Go to the "Billing" tab > Make a Payment > Fill out all the required information. Before payment completion, you will have the option to save the payment method or sign up for autopay.

Can I change my check-in code?

Yes. Please inform an admin team member from your child's school you would like to change or update your check-in code. 

Where do I find my check-in code in the ChildPilot parent portal?

 Your check-in code is located in the "Family" tab.

How do I change or update contact images in the parent portal?

Touch the photo you want to update > From Camera or From Device if uploading an image from the device gallery.

How do I update guardian information on my child’s profile?

If permitted by the school, you can update your contact information. Go to the "Family" tab, scroll down to "Guardians" > click the dropdown arrow next to details > Edit > edit or update contact information > save.

How do I add a new guardian, authorized pickup, or emergency contact to my child’s profile?

Scroll down to the desired contact category you'd like to add a new member to in the "Family" tab > click the (+) icon > fill out the information required.

Guardians
Click (+) > Add My Self as Guardian > complete form > save.
Click (+) > Add Additional Guardian > complete form > save.

Authorized Pickups
Click (+) > complete form > save.

Emergency Contacts
Click (+) > complete form > save.

What will happen to my account once my child leaves or graduates from his/her school?

Your account becomes inactive.

How do I download the Parent Portal app?

The ChildPilot Parent Portal app is available on your mobile device app store. Search "ChildPilot Parents", or click the corresponding link below:

iPhone 

Android

 

 

How do I get an invitation or register for the parent portal?

If your child is already enrolled to a program using ChildPilot, an admin team member from the school will send you an invitation via email or text. 

How do I login to the Parent Portal through a desktop?

To log in from a desktop, click here!

How do I edit or delete authorized pickups or emergency contacts from my child’s profile?

In the "Family" tab, scroll down to the desired contact you want to edit or delete.

Edit: Click dropdown details button > Edit > complete form and save.
Delete: Click dropdown details button > Delete > confirm deletion.

Can't find the answer you are looking for? 

Click the chat button down below, email our support team at support@childpilot.com, or give us a call: (940) 287-3704

 

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