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ChildPilot FAQ's

 

How do I change or update contact images in the parent portal?

Touch the photo you would like to update, a pop-up notification will prompt you to take a new photo or browse through your photo gallery.

Where do I find my check-in code in the ChildPilot parent portal?

 Your check-in code is located in the "Family" tab

How do I add a new authorized pick-up to my child's profile?

On the "Family" tab click "Family Members", select "Authorized Pick-Up", then click the + button; Fill out all the information, and include a photo or license photo if required by child(ren) school.  

How do I add a new emergency contact to my child's profile?

On the "Family" tab, click family members, select emergency contacts, then click the + button; Fill out all the information, and include a photo or license photo if required by child(ren) school.

How do I add a guardian to my child’s profile?

On the "Family" tab click "Family Members", select "Guardians", then click the + button; Fill out all the information, and include a photo or license photo if required by the child’s school.

How do I update guardian information on my child’s profile?

On the "Family" tab, click on "Family Members," select "Guardians", then select the arrow next to the details button; update information or image, then hit save.

 

Cant find the answer you are looking for? 

Click the chat button down bellow, email our support team at support@childpilot.com, or give us a call: 214-785-2151

 

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