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ChildPilot FAQ's


Where do I go to get an invoice for childcare charges or print my Tax Statement?

On the Billing tab select Tax statements, then "export to PDF." You can filter a desired time frame.

Where can I find my unpaid invoices?

 Go to the Billing tab and select "Showing Unpaid Invoices"

Where can I find my paid invoices?

Go to the Billing tab and select "Paid Invoices"

Can I save more than one credit card on the payment method file?

 Yes, you may add multiple payment methods.

How do I enroll for autopay?

While making a payment or simply adding a new payment method, select enable autopay using this payment method. Please note new invoices will automatically be paid when they are created using this payment method.

How do I make a payment through the parent portal?

Open your parent portal app, go to the billing tab, select make a payment and fill out all the information required. You can also save your payment method or sign up for autopay before submitting your payment.


Cant find the answer you are looking for? 

Click the chat button down bellow, email our support team at support@childpilot.com, or give us a call: 214-785-2151



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